We do our best to have your orders packed and shipped quickly. At this time current process times is 2 days, but if you have any questions please feel free to email. If you would like to pick up in store please allow one day as the store is closed as of 3/30/2020. Currently pick up times are 1:30-4:30 Monday-Friday. All exchanges and returns must be made within 30 days. ALL SALES FINAL ON JEWELRY, ANY CUT ITEMS (chain, cord, strands), AND SALE ITEMS. If there are any defects with your items please bring them in/mail back to exchange.